Subcompetence C1 Making and handling Reservation

module c

making and taking reservations

cek kemampuan

berilah tanda centang √ pada kolom “ya atau “tidak” yang tersedia sesuai dengan apa yang anda

pahami.

no	pertanyaan	ya	tidak
1	dapatkah anda melakukan dan menangani pemesanan dalam bahasa inggris dengan baik dan benar.
2	dapatkanh anda memberikan beberapa contoh expresi yang digunakan untuk melakukan dan menangani pemesanan.
3	dapatkah anda menjelaskan tentang pola kalimat future perfect tense
4	dapatkah anda mengisi form pemesanan dan membuat surat pemesanan dengan mengunakan bahasa inggris yang baik dan benar

apabila anda menjawab “tidak” pada salah satu pertanyaan diatas, pelajari materi subkompetensi ini , apa bila anda menjawab”ya” pada semua pertanyaan , maka lanjutkanlah dengan mengerjakan soal;soal latihan pada tiP ACTIVITY DAN STUDENT”SWORKSHEET.

SASARAN PEMBELAJARAN :

SETELAH PEMBELAJARAN ,SISWA MAMPU MEMAHAMI INFORMASI DIDENGAR

INDIKATOR PENCAPAIAN :

1. siswa mampu menjawab serangkaian pertanyaan yang diperdengarkan dengan
2. siswa mampu melengkapi percakapan yang disediakan dengan mengunakan informasi dari percakapan yang diperdengarkan dengan benar.
3. siswa mampu menjawab pertanyaan berdasarkan percakapan pendek yang diperdengarkan.

sasaran pembelajaran

siswa secara lisan mampu membuat dan menangani pemesanan.

indikator pencapaian :

1. siswa mampu mempraktekkan percakapan tentang membuat dan

menangani pemesanan

2. siswa mampu mengidentifikasi expresi-expresi yang lazim digunakan

dalam membuat dan menangani pemesanan.

3. siswa mampu melengkapi percakapan yang disediakan dengan expresi-

ekspresi yang tepat.

4. siswa mampu membuat percakapan sendiri dengan mengunakan ekspresi

yang digunakan dalam membuat dan menangani pemesanan

woman : good morning, 1) ……………….can i help you?

man : yes, i want to make a reservation for this…………..

woman : would you wait for a moment, sir? i have to ………….it first

man : sure.

woman : hello, sir. there are rooms still…………for this coming

weekend.

man : what rooms are available?

woman : we have still ………………….and two double rooms.

which one do you like to reserve,sir?

man : what’s………………..for each room?

woman : for a double rooms is……………..per night while…………is

rp 125,000.00

man : i’d like to reserve one double room and one single room.

woman : all right, sir can i ………please?

man : sure. the name’s erland raharja. my address is jl angsana ii

no.17 bekasi.

woman : ALL right. one more thing, sir. what time are you going to

check in?

man : well i’ii check in …………………..

woman : okay thank you sir, see you on saturday.goodbye.

man : goodbye.

cs wonderful taste restaurant.” can i help you?

hartman : yes, i call to reserve a table for three for a dinner tonight.

is it still available?

cs : let me check it first . (she is checking the list)

yes, there several table stiil available . where would you

like to have your table ?

hartman : upstairs i think

cs : can i have your name please?

hartman : it’s hartman. andre hatman.

cs : all right, mr hartman. see you to night.

hartman : seeyou.

mr tambunan : ( by phone) hello, is this sukarno hatta airport?

ticket sevice : yes that’s right. can i help you?

mr tambunan : could i talk to the ticket service, please?

ticket service : this is the ticket service speaking. can i help you?

mr tambunan : yes, iwant to reserve a single ticket to hongkong.

ticket service : when you fly sir?

mr tambunan : tomorrow at 4 pm is it all right?

ticket service : yes of course, but can i take your name?

mr tambunan : sure, it is tambunan. rizal tambunan.

ticket service : all right, mr tambunan , would you take the economy or

business class.

mr tambunan : business class. one more thing, i prefer to have seat next

to the window.

ticket service : sure your seat is number 8f. please confirm it two hours

departure tomorrow, mr tambunan.

mr tambunan : okay thank you.

complete the following dialogue using the phrases provided

situation : netta want to book a ticket for a music concert next

saturday.

cs : best entertainment. can i help you?

netta : yes,………………………………….

cs : which class do you want?

netta : mmm……………………..

cs : let me see…………………..?

netta : sure. it’s netta

cs : all right, netta,……………you can take it here this afternoon from 4

p.m until 0800 p.m. or tomorrow morning

from 9.00 until 12.00.

neta : okey, thank you.

complete the following dialogue below using your own words and the practice it in front of the class.

situation : delina is at the station .

she wants to go to yogyakarta from surabaya.

delina : what time…………….the trains……………yogyakarta?

clerk : there is a ………………at seven, one at eight.

one at eight fifty, and then one every hour.

delina : two tickets for the eight fifty train, please.

clerk : ………………………………..?

delina : business class, please.

clerk : that will be rp 250,000,00

delina : okay, here…………………………………………

clerk : ………………………………………………………..

ENQUIRIES AND ACCOMMODATION

ARECEIPTOINISTS 1S ONE WHO WORKS IN THE FRONT OFFICE BY THE FRONT HALL OR LOBBY OF A HOTEL. HIS OR HER GENERAL DUTY IS TO GREET AND DEAL WITH CLIENTS AND VISITORS. USUALLY ALL STAFF MEMBERS WHO WORK IN FRONT OFFICE HAVE DIRECTS LINES OR THE TELEPHONE CONTACT TO ALL ROOM RESERVED.

IN LARGE OR BIG HOTEL, A RECEIPTIONIST WELCOME S AND REGISTERS THE GUESTS.

IN SMALL HOTEL , THE WORK OF RECEIPTIONIST MAY ALSO INCLUDE THE JOB OF AN ADVANCED RESERVATION, ADUTY OFFICER, AN OFFICE BOYS AND EVEN A BOOKEEPER.

THEY ALSO HAVE TO BE SKILLFUL IN HANDLING ALL THE ENQUIRIES MADE BY THE CUSTOMERS . THE CUSTOMERS MAY ASK ABOUT THE ACCOMODATION, THE SERVICE PROVIDED BY THE HOTEL, TYPES OF ROOM, RATE FOR EACH ROOM, THE AVAILABLE ROOMS TO RESERVE, AND MANY OTHERS.

RESERVATION THROUGH A TELEPHONE IS THE MOST COMMON FOR SOME HOTELS. IT CAN BE DONE QUICKLY FROM A CERTAIN DISTANCE AND IT IS ALSO EASY TO GET COMPLETE INFORMATION FOR BOTH THE DUTY OFFICER AND THE CUSTOMERS. FACE TO FACE RESERVATIONS IS THE BEST WAY FOR BOTH OF THEM BECAUSE THEY CAN GIVE AND GET INFORMATION COMPLETELY AND DIRECTLY. BOTH OF THEM ARE SURE THAT THE CUSTOMERS GET THE ROOM RESERVED AND THE HOTEL OFFICER GET COMFIRMATION FROM THE GUEST. IT IS IMPORTANT FOR THE DUTY OFFICER TO FILL IN THE RESERVSTION FORM WHEN THERE IS NEW RESERVATION. IT HELPS OTHER OFFICERS TO CHECK THE AMOUNT OF ROOMS AVAILABLE WHEN THE OTHER RESERVATION ARE MADE.

NOWADAYS A NUMBERS OF HOTELS HAVE A COMPUTER TERMINALS. THESE HOTELS LINK THEIR RESEVATION SYTEMS AS WELL AS TO CERTAIN TRAVEL AGENTS.

IN MANY COUNTRIES RESERVATION BY A TELEGRAM IS LESS IMPORTANT THAN TELEX

IT HAPPENS BECAUSE TELEX IS FASTER AND CONFIRMATION IS IMMEDIATELY MADE.

ANSWER THE QUESTIONS CORRECTLY BASED ON THE PASSAGE

1. HERE DOWES A RECEIPTIONIST WORK?
2. WHAT IS THE FRONT OFFICE SECTION EQUIPPED?
3. IN WHAT WAY IS THE WORK OF A RECEIPTIONST DIFFERENT IN LARGE AND SMALL HOTELS?
4. MENTION SOME WAYS TO RESERVE A ROOM IN A HOTEL?
5. HOW DO OTHER RECEIPTIONISTS KNOW THAT CERTAIN ROOMS HAVE BEEN RESERVED?
6. “……………………….IS THE BEST WAY FOR BOTH OF THEM BECAUSE ……………..”(PAR.) WHAT DOES THE WORD THEM REFER TO?

PRONOUNCE THE WORDS CORRECTLY THEN MATCH THEM WITH THE DEFINITION PROVIDED.

1. DOWN PAYMENT :

2. TELEX :

3. SYSTEM :

4. BOOKEEPER :

5. LOBBY :

6. DUTY OFFICER :

1. A PERSON WHOSE ACTIVITY OR OCCUPATION IS KEEPING RECORDS OF THE FINANCIAL AFFAIRS OF A BUSINESS.
2. AN OFFICIAL WHO IS ON DUTY AT A PARTICULAR TIME.
3. AN INITIAL FEE.
4. A ROOM PROVIDING A SPACE OUT OF WHICH ONE OR MORE OTHER ROOMS OR CORRIDORS LEAD, TYPICALLY ONE NEAR THE ENTRANCE OF A PUBLIC BUILDING.
5. AN INTERNATIONAL SYSTEM OF TELEGRAPHY WITH PRINTED MESSAGES TRANSMITTED AND RECEIVED BY TELEPRINTERS USING THE PUBLIC TELECOMUNICATIONS NETWORK.
6. A SET OF CONNECTED THINGS OR PARTS FORMING A COMPLEX WHOLE, IN PARTICULAR.

COMPLETE THE FOLLOWING SENTENCE USING THE WORDS FROM THE LIST BELOW.

MAKE ANY CHANGES AS NECESSARY.

1. MR HARTOTEJO HAD BEEN WAITING IN THE ……………………FOR AN HOUR WHEN

FINALLY MS KASEEM APPEARED.

2. I HAVE CALLED DR DEKKER’S SECRETARY TO……......................MY APPOINTMENT

WITH HIM.

3. MR JANSEN WAS MAKING…………………….ABOUT ALL THE FACILITIES AND

ACCOMODATION THE HOTEL PROVIDED.

4. THE………………………USUALLY ASKS THE COSTUMERS WHO RESERVE BY

TELEPHONE TO GET CONFIRMATION.

5. AFTER THREE MONTHS MAKING CONTACT ON THE PHONE, MR DORSETT AND

DWAYNE FINALLY HAVE……………CONVERSATION TO DISCUSS ABOUT THE COOPERATION THEY ARE GOING TO MAKE.

6. THE WILLIAMS ………………….ALL THE GUESTS WHO CAME IN THEIR PARTY

WARMLY AND ENTHUSIASTICALLY.

7. EACH CONTESTANT FOR THE COOKING COMPETITION HAS TO …………….HIM

OR HERSELF BEFORE THE END OF THIS MONTH.

8. YOU CAN ……………………………..SEATS IN A RESTAURANT VIA PHONE CALL.

A. BOOK E. REGISTER

B. GREET F. LOBBY

C. FACE TO FACE G. CONFIRM

D. ENQUIRIES H. DUTY OFFICER

FUTURE PERFECT EXPRESSES AN ACTIVITY THAT WILL BE COMPLETED (FINISHED) BEFORE ANOTHER TIME(EVENT) IN THE FUTURE. THE FORM OF FUTURE PERFECT IS AS FOLLOWS :

future perfect continuous emphasizes the duration of an activity that will be in progress before another time {event} in the future.

the form of future perfect continuous is as follows :

both patterns usually use a time expression beginning with by. for instance, by then, by that time by the 12^th , by the end of this year( this week, next month,etc.) other time expressions that may be used are before, when after.

look at the example below :

1. i will finish the project in february. i will meet mr fahrezi in march. by the time i meet mr fahrezi . i will have finished doing the project.
2. we save rp 1,000,000 a month and we started in january . therefore, by the end of the year we will have saved rp 12,000,00.
3. i will cook at eleven a.m. the children will get home at one p.m.

at one p.m. i will be cooking. i will have been cooking for two hours by the time they get home.

4. we moved to this house on december 2002. now is year 2006. by the end of

this year, we will have been living here for four years.

5. mr purwanto will have been managing this section for three years when

he retires next month.

6. i waited for ms sharon in the lobby from 09.00 o’clock. unfortunately,

she is out at the moment, and she will be back at eleven. therefore i will have been waiting for her for two hours by the ttime she gets back.

7. jane will write her composition at ten. i will help her with her writing

at eleven. jane will have been writing her composition for an hour by the time i help her.

make sentences in the form of future perfect correctly based on the sentences given.

1. sandra will eat lunch at two o’clock in the afternoon and sandra will teach me math after she eats. by the time…………………………………..
2. i will finish my homework at 07.00. the movie start at 07:30. before the movie starts……………………………………………………………………..
3. jane will return the books to the school library on march. jane will

GRADUATE ON APRIL 11. JANE……………………………………………...

4. the workers will start packing the goods on monday. the truck will

arrive on next sunday. the workers…………………………………………..

5. the secretary will prepared the documents and other necessities at lunch times. the meeting will begin immediately after lunch times. by the end of lunch time……………………………………………………………
6. mr. pollansky will stay at this hotel from january 5. he plans to go back to poland on january 16. therefore, by the16th of january………

make sentences in the form of future perfect continuous based on the sentences given.

1. mother will srart cleaning the house at 09a.m.aunt nicky will pick her up at 09.30 and mother will be cleaning the house. mother…………………………………….
2. mr nuarta works as a guide since 1980. he plans to quit from his job in 2007. when mr nuarta………………………………………………………………………..
3. father will work in the garage at 10 a.m. mother will ask him to have lunch

at 01 p.m. and father will be working in the garage at that time. therefore

by the time……………………………………………………………………………..

4. rose and gery started collecting antiques i 1990 this year 2008 they are still collecting antiques. by next year……………………………………………
5. mark will enjoy wayang at 08:p.m. his friends will visit him at 9.00p.m. and will go home at 12.a.m. mark will be enjoying wayang still. by the time…………
6. dench will start to sit on the bench when the first bus arrives at 07a.m.

the last bus will arrive at 17.00 and dench will be still sitting. by the time…………

7. do you hope that by the time you graduate from vocational school,

government will have provided people with manyjob vacancies?

8. by this times tomorrow, will all the students have been present?
9. what will you have paid by the end of this month?
10. how long will you have been studying english by the time you finish this semester

read and study the following notes carefully about filling in a reservation form

besides reservation form, to take areservation, a reservation clerk needs several forms to fill in. one of them is reservation inquiry. reservation inquiry usually consist of several information as follow:

1. guest name, usually full name.
2. number of people who will stay in hotel.
3. adress ang phone as wellas fax number if any.
4. company or travel name.
5. type and number of room requested.
6. room rate.
7. method of payment.
8. special request
9. detail of time of arrival and fight number ( if the customer wants to be picked up in the airport.
10. detail of departure time (if the customers wants to be taken to the airport.

look at the example below :

on february 13, 2008, mr tommy hanggono make a reservation for mr and mrs budianto hardiman. the reservation is for 16 february 2008. he ask for suite room for three days. mr and mrs hardiman will stay at the hotel from february 16 to february 19, 2008. the payment will be received from pt delco company account. they want to have their breakfast in the room at 7.30 a.m.

the following is the reservation form :

room reservation –obtain full information

hotel galaxy jakarta

name of guest : hardiman, budianto mr./mrs./miss no. of persons :2

reservation made by : mr. hanggono, tommy

company : delco company

adress : hayam wuruk 15 jakarta timur.

telephone/ fax : 021 8874444

arrival date flight no. /hour departure date flight no/hour

feb 16,2008

type of accomodation and rate desired :

1^ST (RP 350,000,00 PER NIGHT.)

ACCEPTED BY NURSHINTA DATE FEB 13, 2008 TIME 11.00 AM/PM

PAYMENT BY : TRAVEL AGEENT AIRLINE COMPANY PERSONAL

SPECIAL REQUEST : PAYMENT REMARKS :

ROOM BREAKFAST AT 7.30 A.M PAYMENT WILL BE TRANSFERRED BY DELCO COMPANY.

NOW, FILL IN THE RESERVATION ACCORDING TO THE FOLLOWING INFORMATION.

USE THE PREVIUOS FORM AS THE EXAMPLE :

1. MR. AND MRS TOGAR SINAGA AND THEIR THREE CHILDREN WANT TO STAY AT ROYAL CASTLE HOTEL SURABAYA FOR FIVE DAYS. MR SINAGA RESERVES TWO MODERATE DOUBLE BEDROOMS AND ONE WITH EXTRA BED. THEY WILL ARRIVE FROM JAKARTA IN FEBRUARY 20, 2008, AT 10.OO A.M WITH FLIGHT NUMBER LA 061.

THEY WANT TO BE PICKED AT 10.30 A.M. THE RATE WILL BE PAID CASH IN THE HOTEL WITH 25% IN ADVANCE.

COMPLETE THE FOLLOWING LETTER OF RESERVATION

GENTLEMEN :

PLEASE 1) … FOR ME A 2) …PRICED OUTSIDE ROOM WITH DOUBLE BED AND 3)… FOR MARCH 20 TO 23 INCLUSIVE. I SHALL APPRECIATE YOUR…THIS RESERVATION AND INDICATING WHAT THE 5)…WILL BE.

1. RATE
2. BATH
3. RESERVE
4. MODERATELY
5. CONFIRMING.